Author Archives: Telx Telecom

What is Voice over Internet Protocol?

| December 18, 2014

Voice over Internet Protocol (VoIP) is a technology for communicating using “Internet protocolâ€� instead of traditional analog systems. Some VoIP phone services need only a regular phone connection, while others allow telephone calls to be made using an Internet connection instead. Some VoIP services may only allow calls to be made to other people using […]

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How to Choose Your Company’s Hold Music

| December 10, 2014

Since hold music first came around in 1962, when a loose wire started transmitting radio signals into the dead air between call transfers, it has been a staple of American business. Getting put on hold is inevitable. Customer frustration, however, can be mitigated with carefully choosen recorded messages, trivia, and of course, music. Truths about Hold Music: […]

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